We have a 14-day return policy window, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@sudenn.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@sudenn.com
Countries
United Kingdom
Returns
Accept returns for both defective and non-defective products
Exchanges
We do not Accept exchanges
Product condition
New only
Window
14 days Full Refund
Method
By mail
Return label
Download and print
Restocking fees
No cost
Refund processing time
up to 7 days
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within up to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Sudenn
Email: contact@sudenn.com
