This Shipping Policy applies to all the products purchased on Sudenn.
Sudenn is committed to delivering the product in perfect condition at the address indicated by the customers on the checkout page.
In order to optimize delivery, we thank the customers for indicating an address in which the order can be delivered within normal business hours.
For security reasons, Sudenn will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
We offer Free Shipping on all orders within the United Kingdom.
Please check the shipping cost on the checkout page before placing an order.
Handling time is (3-5) Business Days (Monday to Friday)
Transit time is (5-20) Business Days (Monday to Friday)
Order cut-off time will be 16:00 PM (GMT) Greenwich Mean Time (London)
Total delivery time: (8–25) working days
Please note that any extra costs related to import/customs tax are the responsibility of the buyer. Please check your own state’s policy on importing goods, as we cannot provide this for you.
Sudenn provides the tracking numbers once they are available and the shipment has been made. Once the order is shipped, a notification will be sent to the email address you provided at the time of purchase. It will contain a tracking number so that you can trace your order to your door.
Sudenn is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, Sudenn is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturdays, Sundays, or Holidays.
If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned to the corresponding post office and the customer must pick it up from there.
Sudenn will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.
Sudenn recommends customers provide a secure delivery address, for example your home or place of employment. Sudenn is not responsible for lost or stolen parcels if customers address is wrongly provided .
Each delivery is considered completed from the moment in which Sudenn makes the product available to the buyer, which is materialized through the control system used by the courier company.
If you have questions or concerns about this Shipping Policy, please reach out to us through our Contact Us page or email us at contact@sudenn.com.
